Product · Intelligence
MaxIron Assist
MaxIron Assist is the AI assistant that lives inside Maximo. Every user — technician, planner, supervisor, store keeper — can ask it for the data they need, ask it how to do something, or ask it to walk them through a task. It answers in their context, on the screen they are already on, without anyone leaving the application or opening a ticket.
What it does for you
- End users ask in plain language and get the data, the answer, or the next step — inside Maximo
- "How do I do this" questions stop becoming tickets
- "Where do I find this" frustration disappears for new and occasional users
- Procedures, policies and reference material are surfaced where the work happens, not buried in a wiki
- Onboarding new users gets dramatically faster, especially for occasional or seasonal staff
- Adoption of Maximo improves because the system meets the user halfway
Where it fits in your Maximo programme
Assist is the user-facing half of MaxIron's intelligence layer; AI Smart Data is the data-facing half. It pairs naturally with business process optimisation programmes, where the goal is to change how people work, and with Maximo Mobile rollouts where every extra second of friction in the field shows up in adoption numbers. It is also the obvious lever for any organisation running application support who wants to take the routine load off the help desk.
Used by
Live today in MaxIron-managed Maximo estates across these sectors:
MaxIron products
MaxIron products that work alongside this
MaxIron Assist — frequently asked questions
- What does MaxIron Assist do?
- It is a chat assistant that lives inside Maximo. End users ask it for the data they need, ask it how to do something, or ask it to walk them through a procedure — and it responds in their context, on the screen they are already on. It removes most of the "how do I do this" tickets and most of the "where do I find this" frustration, without anyone having to leave the application.
- How is this different from MaxIron AI Smart Data?
- AI Smart Data is for the data team — it does intelligent data in and out at scale: classifications, hierarchies, duplicates, gaps. Assist is for the end user — it helps the technician, planner, or supervisor get their job done inside Maximo. Different buyer, different value, separate products.
- Does it understand our procedures and our data?
- Yes. Assist is grounded in your Maximo configuration, your reference data, and the procedures and policies you choose to make available to it. It is not a generic chatbot bolted on. It is your Maximo, with someone helpful sitting next to every user.
- Is our data sent anywhere?
- Assist is built for enterprise data governance. The handling model is configurable; the default keeps customer data within the customer boundary and is fully auditable. We will walk you through the data flow before any engagement.
- Who benefits most?
- Frontline users above all: technicians, inspectors, planners, supervisors, schedulers, store keepers. Anyone who today either calls a colleague, opens a ticket, or gives up because the answer is somewhere inside Maximo and they cannot find it quickly enough.
Put a helpful expert next to every Maximo user.
Tell us how your end users get help inside Maximo today. We will demo Assist against the same scenarios and show what changes.
Book an Assist demo