Product · Operations
MaxIron Diagnose
When something breaks, the question is not 'is it red'; it is 'why, where, and what changed'. MaxIron Diagnose answers that in seconds. It takes the alert from MaxIron Sentinel and turns it into a clear cause, a clear location and a clear next action — turning two-hour triage into a two-minute decision.
What it does for you
- Turns alerts into answers: cause, location, and what changed, in plain language
- Cuts triage time from hours to minutes
- Surfaces the right runbook for the situation, and hands off to Autoheal where appropriate
- Operators stop guessing and start fixing
- Knowledge captured in Diagnose compounds with every incident
Where it fits in your Maximo programme
Diagnose is the second link in the MaxIron operations chain. Sentinel raises the alert, Diagnose explains it, Autoheal closes the loop on the boring repeats. With Cloud Manager and Change Control alongside, you have a properly engineered Maximo operations layer.
Used by
Live today in MaxIron-managed Maximo estates across these sectors:
MaxIron products
MaxIron products that work alongside this
MaxIron Diagnose — frequently asked questions
- What does Diagnose do that Sentinel does not?
- Sentinel raises the alert: "something is wrong with this journey." Diagnose answers the next three questions: what is wrong, where is it, and what changed. The result is that triage stops being a half-day investigation and becomes a two-minute decision.
- Do we need Sentinel to use Diagnose?
- Diagnose is most powerful with Sentinel feeding it. It can also work with existing monitoring signals where they are usable, but the cleanest experience is the full MaxIron operations stack.
- Does Diagnose access our Maximo data?
- It looks at platform and Maximo telemetry needed to identify causes. It does not look at business data unless explicitly required for a specific diagnosis path. Customer data handling is governed and auditable.
- Is this AI-driven?
- Diagnose uses a combination of curated, Maximo-specific diagnostic patterns and modern statistical and AI techniques. The point is the answer, not the technique.
- What about runbooks?
- Diagnose surfaces the right runbook alongside the diagnosis, and where appropriate hands the situation directly to Autoheal for automated remediation.
Bring us your last incident.
Tell us about the last serious Maximo incident your team triaged. We will show how Diagnose would have shortened it.
Book a Diagnose demo